Thank you for visiting www.pocketgardenpro.com and for your interest in our folding gardening aprons. We are committed to providing high-quality products and want you to be satisfied with your purchase. If you are not satisfied with your purchase, our refund policy is as follows:
- Refund Eligibility
● If you are not satisfied with the product after receiving it, please contact us within 30 days of receiving the product to request a refund.
● Only unused and intact products are accepted, and the original packaging and labels must be retained. - Refund Process
● Please contact the customer service team via email (frostwick@pocketgardenpro.com) with the order number and the reason for the refund.
● We will review your request and let you know if you are eligible for a refund. - Product Returns
● Once the refund is confirmed, please send the product back to our return address as instructed.
● The returned product must be ensured not to be damaged during transportation, and it is recommended to send it by trackable mail to avoid loss. - Refund Processing
●Once we receive the returned item and confirm that it is eligible for a refund, we will process the refund within 7 business days.
●Refunds will be refunded to your original payment method, and processing time may vary depending on the financial institution. - Shipping Costs
●Unless the item is defective or wrong, the refund does not include the original shipping cost. The customer is responsible for the return shipping cost. - Exchange Policy
●If the item you received is defective or wrong, please contact us as soon as possible and we will arrange a replacement for you. - Contact Information
If you have any questions or need help with the refund policy, please contact us at the following:
●Email: frostwick@pocketgardenpro.com
We always value the satisfaction of each customer and will serve you wholeheartedly. Thank you for choosing www.pocketgardenpro.com!